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Shipping & Returns

SHIPPING

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the United States or Internationally. When you place an order, you will be able to choose from our list of shipping methods at check out and we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Items in stock will typically ship out within 1 business day. 

Shipping Charges
Our shipping charges are determined by the weight of your order and shipping method selected,
excluding applicable sales tax.

International Orders
Some products cannot be shipped to international destinations so please submit a message to us from
the Contact Us page if you would like to discuss international ordering options.

RETURNS

Our goal is to ensure your complete satisfaction with your purchase.

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 30 days of the purchase date will be credited in the full amount (excluding shipping charges) and in the same form as the original payment type. Any claims for damaged orders or missing items must be received within 2 business days of receipt of package. 

Before returning your package you need to contact Lee Rain, Inc. to receive a Return Authorization Number (number to be placed on returning package).  

Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

In case the following conditions are not met, Lee Rain, Inc. reserves the right to charge a 15% restocking fee or refuse the return. All final decisions on refunds are completed by Accounts Receivable Department.

- The items must be returned for refund or exchange within 30 days of original purchase

- Items and packaging must be received in new condition

- The original manufacture's packaging must not be damaged

- Packaging must include all original items, manuals etc.

- Return Authorization Number must be clearly marked on the shipping box

- Return package must include a copy the original invoice or sale receipt 

- Custom and/or non-stock items are non-refundable

EXCHANGES

If you have an exchange for the same dollar amount as the original purchase, no restocking fees will be incurred.

It is recommended that you mail your package via a prepaid, insured, traceable method to:

Lee Rain, Inc. 2079 East Wheat Road, Vineland, NJ 08361  

Lee Rain, Inc. will not be held liable for any lost return shipments.

CANCELLATIONS 

If you would like to cancel your order, you can do so provided that the order has not yet been shipped.

If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy above.